SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK
Good gum, keep excellent! Recommend.
Rubber bands as in the description
Everything is normal!!! Thank you!!! It came to the time, it came and it pleases!!! Russian Post is well done, thank you for working at such a difficult and dangerous time!!! threw in the box!! be all healthy people, take care of yourself and your loved ones!!!
Good gum. Feels strong. Despite the closure of the Borders came the parcel for 1 month-I think it is fast. The gum was thrown into the mailbox. The number did not count. Colors as picture.
I order these gums for the second time. Excellent and colors are good
Very satisfied. Same as in the photo
very good. I'm very satisfied
Comfortable, beautiful.
Ok
I love it!!
perfect as usual !
Rubber bands are normal .. For kids good. For an adult, small (and glued a little hard glue) I will give the girls on braids.
Thank you, the elastic bands are cool. Excellent quality. 5 stars to the store!
Thank you all for 3 weeks. Seller advise
Many thanks, not the first time I order from Kaiale, excellent gums, and most importantly very fast delivery to Moscow (week). And at the same time, the rubber bands were not 50, but 100. The store is lovely :)
All as in the photo, the goods are satisfied
Delivery a month to Russia, elastic bands are bright but will stretch of course immediately, the price for them is not high, good quality. Thank you kaiale.
Came 20 days before Sochi, all as in the photo, in the sock has not yet tried.
Great for such money it's just a gift
Very good gum. Durable. Keep your hair fine. I order the second time. It came quickly to Irkutsk.
Thank you very much
Good quality
They are a bit tiny but my hair is thin so it holds well anyway
Exactly 50 PCs Everything is fine.