SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods come fast safe and sound. Seller packed goods very well. Track number is not monitored. Seller 5 + + +
Good glasses, but if you sit on them, they will break down. Therefore, I ordered the second time. Went to RB month
Very nice glasses.
Shipping pretty long.. More than a month The parcel is received in good condition the glasses are well packed they are exactly as described. .. Quality is just they seem pretty fragile for quality/price nothing to redire. .. Just déçue car they do not my morphology .. damage,
Love these sunglasses!! They're super cute and a great price. Took awhile to get here but awhile to get here, but it was worth it. Got the rose gold lenses with the gold frames. They came in a great box for protection as well as in a plastic cover for transport.
good
Super glasses.
Very good glasses, comfortable.
Very beautiful! Had a problem with the delivery, and the store was attentive and sent me another! Loved!
Arrived Vien envíala, really got as in the description
Very satisfied. Would order again.
Ordered 20.02., in Nizhny Novgorod received 20.02. Very fast. Not the first time I order from this store, I recommend))
Good Points, packaging karobka, complete cover, comfortable frame, not to distort reality) blue glass too pale almost as not solar.
Thank you very much, I managed to keep it in time, I like it!
Very happy about quality of this product! And color is so amazing, love it.
i love it. very professional. so cool. shipping time excellent. product amazing. eyes glasses arrived in perfect condition. very accurate. thank so much. ABSOLUTELY RECOMMENDED!!!!
Parfait
Very fast transport, good price and very good quality.!!! 100%. Thanks
The glasses came hermetically packed, the delivery to Uzbekistan is very fast, Store recommended
Super good quality! Come well packed, small cloth ect
Arrived in two weeks to Portugal
ordered 26-06, delivery 17-07, very fast delivery to Ireland. they look good, nice, but for me the ends are very sharp.
Very satisfied, the quality is excellent, for such a price cool glasses, fully correspond to the description, it was just over a month, the store was polite.
Sunnies super... my daughter remained satisfied... thanks
glasses but помялась road повредились packing. more pack recommendation to store. high quality glasses and beautiful. recommend. 5 star ставлю