SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really petty
Handbag is mega. Beautiful workmanship. Is rigid, small. Perfect for any outfit for summer. Accommodates najpotrzebniejsze things. I fell in love with her. Unfortunately big wallet does not fall, but it no problem. For this fast delivery and very easy communication store.
The bag is cool, i ordered 1.06, 26.6 already took it from the post office) all as in the picture!
Quick delivery, very beautiful quality, the price is awesome :) I will buy more from this store!
Quality is excellent. Size is bigger than I expected which I love. Stitching, bamboo quality, button and cloth inside everything is good exactly like in pictures AND came faster than I thought to Saudi Arabia ❤ love it
Very well made. Fast delivery. Recommend. Handbag cute
Super cute! And great size
Very nice handbag. came on time. was very well packed. fully consistent with the description. for the summer-the very thing. i'm happy with the purchase.
Super fast delivery weeks is muy bonita VE calidad Gracias Super protected
Pretty! Looks strong. Some glue sticks out, but it's not a problem.
Exactly the same of fotos fast delivery almost 2 weeks
Small, neat, all as in the photo) the phone of large sizes will not fit inside) thanks a lot to the store for the quality of the goods and delivery on time)
I think the bag will last one season. It is made like neat, but not of quality materials. The button after a few opening began to become slanted. Fabric inside is the cheapest canvas. But in general, you can wear summer. Phone x max does not fit. Delivery within 3 weeks.
The bag is awesome :) guality is very good. Very fast shipping, and safety packaging. I recommend. Thanks
She's so beautiful! Came in a very strong and reliable package, without a single drawback, looks pretty strong, the strap even seems genuine leather, did not expect at all! Strongly recommend to buy :)
The bag reached 2 weeks before ukraine. Everything is fine, was perfectly packed.
shipping a month and a week to Romania tracking number worked very pleased by this order
The bag looks great, but I'm pretty sure it's made out of raffia paper, not straw. I worry it might disintegrate if it gets wet. The strap is also a little short.
I found some silicone glue around but nothing serious. Overall very beautiful
Handbag came quickly. Packed very well-in the air bag. Very cool. Made neatly. I was satisfied. There is almost nothing in it-a purse, a phone, keys, a mirror and a handkerchief.
Thank you! Beautiful bag!
I love it! Good quality and it came in the estimated time to South Carolina. A bit smaller than I expected but that’s not a big deal. It’s just beautiful and the material is good. Will buy again here. Thank you.
Its so cute and ship fast im so happy with my purchase thanks so much!
Cool bag. It's great. Thank you very much! Delivery is fast to Russia. The bag is sewn perfectly.
I love it!!