SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store sent about 10 days, and then another 10 went to yekaterinburg. The bag is just a bomb! Packed in air bag, came without damage. Neat, roomy. She took in the size of 20x8 cm. Worried that the phone will not come in. In vain) samsung s10 + comes without problems. There's still room. On the back of the weave does not stick out, nothing clings to the clothes. The strap is not adjustable, but the length is comfortable. I definitely recommend the product! Thanks to the seller) very satisfied)
Beautiful love it thank you
just like described!!
I Am very satisfied with this purchase. THE bag has great quality and is sooo beautiful. Recommend this shop!
Excellent bag for summer, quality is good, i attach the photo
The packaging is awesome. The bag looks even nicer that the pictures. It doesn’t have any other bad smell except that of the wood.. and the bag is made of wood so it explains why. I will definitely buy more from this store. Excellent packaging and delivery....
Rode for a long time, the only minus is not neatly made clasp, the glue is visible, and in general the bag is cool
The bag is gorgeous! I’ve seen similar ones in the store for $60+ and this one is just as nice. Super impressed with the shipping as it came to the US in only 10 days. Highly recommend.
To kaliningrad month delivery. Good bag. Iphone 8 plus fits!!!
Wonderful! Packed well! Looks amazing! So happy!
In minsk for a month, the quality is good, but the phone redmi laptop 5 barely climbed, so be careful. 18 cm is the overall diameter, but the bag a little goes to the bevel and the main diameter should be counted-1-1,5 cm, the strap is not adjustable
Bag super!!!) Very nice, i'm delighted!!!) bag made of natural rattan, there is no smell, made very high quality!) the size of 20*8 is already measured, includes "iphone 7 +" and a lot of space inside. The store sent about a week and another two weeks went the order to novosibirsk. In stores such artificial cost about 3000. Track tracking, the bag came in a large blown package so the bag will not hurt in any way. thanks to the seller for the quality goods, fast delivery and good packing.
The bag is very cool! Light, stylish! I took a bigger size to get the phone. I was afraid that it would look great, but like ok! There is a small jamb on the strap, but you need to look closely to see. Packed was excellent!
I absolutely love it! Looks same as it does in the picture, fast delivery about two weeks to New York. Thank you store :)
My cute little purse arrive today I’m so pleased and the packaging is on believable I’ve never seen anything packed so well kudos to your company fantastic
Fast shipping ... great quality I love it
I really liked the handbag. It was a month, came in a vacuum pillow, during transportation did not suffer. Light and beautiful. Seller thanks!
The bag really liked. delivered quickly, packed neatly. i recommend!
The goods got lost, but after communication with the store it was sent under a new track. The handbag is small, even the smartphone does not fit, very beautiful but not functional. An excellent accessory to a light summer dress, in the cinema, theater or for a walk around the city. Packing quality was great and there is no smell. maybe I will order more in the future. Thank you.
Great handbag! Light, comfortable, high-quality made. Handles made of artificial leather, and are not adjustable.
I like it, it's very nice, but i like it more its could adapt the length of the strap.
Beautiful but is smaller than imagined. Has good workmanship! Well made and light. Like.
The bag itself looks beautiful but the quality could be better. Look at the pictures.
Bag super thanks a lot to the store. Packed was super recommend
it’s cute thanks