SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very nice, took long time to arrive to Brazil!
Very good backpack for the money. For the season I think enough. The tablet freely entered, on the sides there are buttons, so that if you need to expand inside, if you need to put something wide. Quite quickly came to Estonia, even despite today's situation with the virus and closures of borders.
Great backpack! The store focused so that there are no creases or abrasions. Everything is super, I recommend!
Excellent backpack, very satisfied, fastest delivery 2 weeks to Russia, usually everything goes a month
A good backpack, as in the photo)
There is the same leather, so there is something to compare. Quality is soft leatherette, there is a smell, I think it will fade soon. Accessories are good, black, does not look cheap.
Nice backpack. Shipping fast. The color is dark eggplant, as in the picture. The only thing, the top valve is not fixed, but it does not interfere. I recommend to buy!
It came very quickly to Russia. very cool and comfortable.
Arrived very quick to USA and good quality too
Quality is good. It was about 13 days to Moscow!!!!!!!
The backpack is good, but very hard! I thought that he was softer than upset. And of course no it is not leather, only the upper Hood
Excellent backpack for your money! Everything is neatly sewn, the threads do not stick out anywhere, with a lining, too, everything is fine. There is a small smell, but I think it will fade. Inside there are several pockets, two of them with a zipper. Everything is very convenient. Delivery was chosen in pickpoint, the backpack reached in 9 days: ordered on September 21, 30 already took (delivery to Yaroslavl). As a gift, the store put a funny keychain. It was packed in a cloth pouch, two packs on top. Inside the inflated package, so everything came whole and without creases. In general, I'm happy with the purchase. Hopefully will last long :)
The backpack came in 16 days to Ukraine. Very beautiful plum color. True, it does not sew very neatly. Buttons on the sides are not very strong. And so, in principle, I'm happy with the purchase.
All is Well thank you very much
The backpack is roomy, soft, lining of fabric of pleasant color. Delivery about 3 weeks, track tracked. Inside the backpack was a gift from the store a small keychain.
Thank you. Backpack is happy. Especially an abundance of pockets. There is not a pleasant smell, but it is fixable.
waited for 2 months . the bag is great. no smell.
I got a backpack today, I'm happy with the autumn. I reached Russia, Rostov-on-Don in 10 days. The smell was but quickly weathered, I still spattered with perfume. Recommend. I'm happy. Bonus key ring. Packed well did not crumple, inside was a package with air.
The quality is good! Thank you store. Came in three weeks
The backpack is excellent, but the smell is disgusting, already the second day is on the street and will not weathered ((if the smell does not disappear, I will not wear
The backpack came quickly. Quality is good. Inside there was an air bag so that the backpack did not crumble on the road
The bag is just super. Thank you for the fast delivery and gift.
Excellent backpack, as always! I'm not buying it for the first time. I recommend to buy. Very fast delivery
I order such item for 5th time and I am always happy with quality and look. Super. And very fast delivery to Estonia.
Shipping fast to Russia. Thank you store. I liked the goods