SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Handbag gorgeous! All match the description. Delivery fast. After 10 days has been at the post office.
Very nice. Good product! Quality
The goods came quickly, an excellent bag! Very satisfied!
Cool bag, same as the picture, very comfortable, roomy and fashionable
Excellent handbag for their money, saw similar in show rooms 3 times more expensive) 1 star removed for the fact that a little curve.
Bag came well packaged, there is even a complete boot. Shipping took about 2 weeks in MO. Quality satisfied, great bag and cool design.
Bag very good and beautiful! Exceeded all expectations! Delivery fast, Thank You Very Much!
Adorable, well packaged, looks great!
Satisfied service and product. Delivery in 2 weeks. Package well packed. Product comply with the description. Maybe only flat, handle looks fragile but it stays top anyway.
I like it so so much! Unique lovely bag. like a tiny suitcase. :) It seems small, but inside place is enough for wallet and woman things. :) Fast shipping, 17 days to Hungary. Thank you! :)
Handbag super! Came quickly. Very roomy, seems quite comfortable
She's cool!!! Delivery record to Moscow 6 days!!!
Very cool bag! Quality at 5 +! Came to the trans-baikal territory for 2 weeks (and this is very fast) The strap is adjustable, inside the bag is made of fabric in floral print. Already managed to look like it) and has already received a lot of questions where i bought it. Order without thinking! Beautiful, functional bag + trend of this season = love
Great Bag, am satisfied. Thank You!
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Excellent very
very beautiful bag just like the picture. I recommend the store
linda bolsa otima qualidade exatamente como mostra a foto e preço otimo entrega rapida concerteza eu recomendo esse vendendor merci
Good bag. Not looks cheap. Come quickly.
Cool handbag, I'll take it with me on vacation to the sea! Ribbon included, handbag is light, stylish, many thanks to Kaiale!
I’m so happy and surprised of how amazing fast delivery from this store, it took 12 days to arrive to my home door which is super good , I highly recommend to buy from this seller.
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Bag is divine, glad I ordered. Bag is fire. Who is still thinking to take or not take it, Take! Delivery 2 weeks to Moscow.
Very cool bag! mega fast delivery)