SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lindoo!
Super good quality, exactly as pictured
Panama is just super. Good quality, there is no smell. You can adjust sizing, make it wide or small, inside there is a Velcro for adjusting size.
Looks like in picture. Could be resized ... !! Good
Really nice, though a little bit large....
Parfait
cute
As pictured, satisfied.
Panama is wonderful, but the size is large enough.
Beautiful like description! Thank you so much!
Receipt of the package in 10 days as indicated on the site the fabric of very good quality the colors are beautiful quite wide as I wish a beautiful imitation at a very affordable price I thank the store I recommend this purchase
Same as with the picture. Nice
Bigger than expected but super nice! Top! Thank you
Sewn neatly. at such a price, quality is good, under the Dior. As in the photo, the fabric is excellent denim. I order it 2 times, I recommend it.
Super, the quality is good, I advise
Ordered 01-28-2021, received 03-01-2021 in the USA. Same as pictured. Quality sewing throughout, clean finishing - no loose random threads, evenly spaced brim reinforcements. Nice toile de jouy fabric! This will be my go-to beach hat this summer. Thanks Kaiale!
Great as in picture
Great! I'm delighted and sending was fast to France
Thanks
Great little hat, excellent quality, just what I wanted and expected. Many thanks!!
Just like in the pictures.
It's more red than pink. Arrived fast to Germany.
Great quality, thank you!
Order the 18/01 and received the 26/01, very surprised by the speed. Very nice. However, it is too big for me, I have a small head.
I love it sooo much!! Arrived fast and in perfect condition. Looks just like in the pictures and fits perfectly. I recommend this store! Thank you!^^