SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool backpack, and comfortable!
Delivery was fast. I ordered 28.03.2020, and the Post Office in Yaroslavl was delivered already on 08.04.2020. The quality of the backpack is excellent. There is a small smell, but should soon weathered. Inside the backpack there are 2 small pockets + 2 Cayman with a zipper and one zip pocket on the back. I'm happy!
I ordered a bag on March 27, April 4 already came to the Rostov region The quality is quite good. The bag arrived without damage.
The backpack is excellent. Mega fast delivery, to Chuvashia less than a week came. Used a coupon. The store also put a gift. There was no smell at all. I advise you.
The backpack is good but came with a small marriage, 2 small spots on the backpack, but the quality is very good quality, the lines are even
Received the goods. Super, all as in the picture actually thank the store, thanks for the fast delivery to Moscow, Super!
Excellent backpack, I 've been wearing it for a week and a half and I can not rejoice. It itself is light and very comfortable. Not leather, but I did not plan to take leather. The quality is excellent. I hope I will wear it for a long time.
With the picture, everything converges, of the minuses: the quality makes the best, maximum for the season; there is no holder of the lid from the main pocket. So minus the star. Pleased very fast delivery to Russia (2 weeks)
Normal backpack, but it is artificial leather, it is very clearly visible, it looks cheap therefore. But the work is done well and neatly, I think the price is ok, although I like the backpack. And yes, super fast delivery to Moscow, 7 days
Sent the goods quickly, it was tracked. Jo Mo reached in 12 days). The seams are neat, the locks all work. Everyone is very happy, I advise the store
A good backpack, was a little remembered and the smell is terrible, but it's fixable, came quickly in 2 weeks to the Moscow region)
there are no button or buckle on the cover. the size is just size for a4 size, not so big like put a magazine in this bag.
Great
A good backpack, but there is a strong smell. The smell is slowly weathered over time.
It is very nice, took long time to arrive to Brazil!
Very good backpack for the money. For the season I think enough. The tablet freely entered, on the sides there are buttons, so that if you need to expand inside, if you need to put something wide. Quite quickly came to Estonia, even despite today's situation with the virus and closures of borders.
Great backpack! The store focused so that there are no creases or abrasions. Everything is super, I recommend!
Excellent backpack, very satisfied, fastest delivery 2 weeks to Russia, usually everything goes a month
A good backpack, as in the photo)
There is the same leather, so there is something to compare. Quality is soft leatherette, there is a smell, I think it will fade soon. Accessories are good, black, does not look cheap.
Nice backpack. Shipping fast. The color is dark eggplant, as in the picture. The only thing, the top valve is not fixed, but it does not interfere. I recommend to buy!
It came very quickly to Russia. very cool and comfortable.
Arrived very quick to USA and good quality too
Quality is good. It was about 13 days to Moscow!!!!!!!
The backpack is good, but very hard! I thought that he was softer than upset. And of course no it is not leather, only the upper Hood