SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love it! Looks same as it does in the picture, fast delivery about two weeks to New York. Thank you store :)
My cute little purse arrive today I’m so pleased and the packaging is on believable I’ve never seen anything packed so well kudos to your company fantastic
Fast shipping ... great quality I love it
Great bag
I really liked the handbag. It was a month, came in a vacuum pillow, during transportation did not suffer. Light and beautiful. Seller thanks!
The bag really liked. delivered quickly, packed neatly. i recommend!
Beautiful Quality is good Little bit small (smsong note 8 don't fit)
super cute, the lenght of the strap is perfect! Delivery in 2 weeks.
Love it. Seller at the top. Arrived in 10 days in France. The bag was well protected.
As in the picture, everything corresponds. Quality is good.
Great handbag! Light, comfortable, high-quality made. Handles made of artificial leather, and are not adjustable.
Beautiful bag, exactly as seen in the picture
I like it, it's very nice, but i like it more its could adapt the length of the strap.
Bag super) all as in description
Perfect! In perfect condition and exactly the same as in the photos
The bag got me for 260 rubles. For this money i'm delighted. It is not small, bulky, with a zipper and a pocket for small things is. The material is some paper, but for this money chic. Delivery 2 weeks, from moscow to kirov in just a couple of days
nice bag , accurate to the pics
Well packed, the bag came without damage. Quality is good. A light smell from the handle faded just a couple of hours. Lining of dense material.
It came to me in two weeks. It was in perfect condition and it was just as shown in the images. Bigger than i thought. I'm so glad. Quality very good price.
Delivery was carried out 2 weeks in the postal package and in a large air cushion. The bag was not damaged during transportation. Bag diameter 20 cm, depth 8,5 cm. Woven from rattan, weaving neat, woven tight, all edges are securely fixed. Top coating of varnish. The buckle chose in the form of a loop, but i think it was better to choose on the button, the loop can stretch over time. Strap in brown color, firmly fixed. Long enough that allows you to carry a bag like a crossbody. Its length is not adjustable. Made of artificial leather, neatly stitched. There is no unpleasant smell. The reverse side of the handbag without patterns, for clothes does not cling. Inside lining of cotton, blue canine with floral print. The handbag is quite roomy, the phone can accommodate a diagonal of 5.5, a purse and all sorts of women's things. The bag is cool combined with any summer outfits. I am insanely happy that i ordered it in this store) i recommend!
Great bag! Quality at altitude. I thought it would be worse. Matches the image.
Great!!!
Excellent quality, stylish bag! Came 12 days before yekaterinburg. I recommend
The order was made 08.05, received 13.06. Handbag corresponds to the photo and description. The fastener and fastening on the bag is rather flimsy, i do not know how long it will last. There are some nuances on the front side, but i think everything is fixable with scissors. On top, where the loop, sticks out a rod, which prevents to fasten and unfasten. Lining is thin khaki. The handbag itself is very roomy i would say. Its money is definitely worth it.
Great bag. Quality. The only thing confused is that it will sit on the Loop: will it not reveal?! But I'll check it in the summer. Bag is very like!