SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is super, it came quickly, it was packed perfectly.
Delivery really fast. The bag is just gorgeous. Very beautiful, high-quality. I advise, 5 +
Very satisfied with the bag! Description accurate, the packaging is excellent! Not wrinkled and so on. In short, super!))
Delivery very fast, thanks to the store, the wishes of the bag come immediately!!! The picture looks more, but in reality is even better, more comfortable, high quality bag, inside pocket, can be worn in the city!! Nice bonus of small handkerchief!!! Very happy!!!
Nice
Bag very cute, but smaller. Good quality. Shipping to Poland a month.
Excellent quality. No smell.
Good summer handbag. Roomy for the most necessary everyday trifles. Thanks store
Quality super, super fast shipping, handbag beautiful
Very nice bag
Сумка классная. Очень понравилась. Сделано хорошо. Доставка через 2 недели. Спасибо продавцу.
Elegant small handbag in marine style.
Cute summer small handbag. Inside a small pocket, on top tightened on the rope. On the sides are fabric handles, on the top is an adjustable strap. The length of the strap is enough to hang on the shoulder. I ordered 23.12, took it at the Post Office in Lobnya (Moscow region) 20.01.
Delivery mega fast to Russia. The package is excellent. quality at altitude. There is no smell. everything is stitched well. Though it seemed to me that he And more, but roomy. I recommend!!! for a gift thank you!!!!
Super, quality is good, thank you, delivery is fast
Great Quality
The goods came quickly 2 weeks before mo. Order sent quickly! The bag is very beautiful and qualitatively made, without foreign smell. The store is kind and sociable, answered my questions immediately. The order was cured. Inside a nice bonus, satin ribbon! Thank you very much to the seller!!! Very satisfied with the purchase!
Great summer bag, very well packed! Perfect quality and perfect service with a fast delivery time to Switzerland. A shop to remember and to visit again...
The bag description is correct.
Cool bag, as the picture
The bag is delicious!!! I recommend, order and do not doubt! Very fast shipping to Russia.
Great item! Will buy again. Thank you!