SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took 1 month and 10 days for Portugal (since the day of ordering) Like it, thank you
It is perfect very similar to the original, the material is noted very good quality. I arrived very quickly and would buy it again without any doubt
Thank you for excellent service & fast shipping, love this bag, as described, order came without issues, would buy again from you, recommended store
All right, as shown in the photo. Nothing to say
Delivery Average in speed. The product fully corresponds to the description. T. H. who is not in a hurry, I recommend.
Nice quality. A bit more rectangular shaped than I thought it would be. Took a long time to ship to Canada but no issues otherwise
Very nice bag, with lining and small pocket with zipper inside. The bag corresponds to the description. I recommend it!
The best quality. The pics are accurate, came to New York only 13 days after purchasing. Great material and design, spacious bag! I will purchase more for my friends as I am extremely happy with this bag
Just what I asked for. Very communicative support team even arrived early in Colombia. I'd be enchanted to buy again. The material is super light. Thank you
Good finishes, and above average quality
I received it in perfect condition and arrived before the estimated date to Spain, very happy with my order
Very good
Love it! Perfect shopping bag, excellent quality for the price. Would recommend!
Perfect
Received in France in 10 days. Super Happy with my purchase
Super fast delivery. 10 days to France and product are great! Very happy!
I liked it pretty much, it matches the product description and it came to Me fast
Super It is lined and of super good quality! It will serve a lot!! Received in 1 week in France
I recommend to 100% Great. I can put my laptop and all my files. Very good quality. Very solid. For the top price!
Im so impress how good they look and material is so good
Right quality, delivery time too. It's functional.
Excellent produit , belle couleur et bonne finition , super rapport qualité/ prix, le sac est meme mieux fini à l'intérieur que ceux de la marque emblématique
just perfect
Great bag. Very pretty I love it. He meets my expectations. Thank you to the store! It is very spacious a laptop returns easy. I did not contact the seller.
Bag perfect. Same as the photo.