SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super lot best the i expected, lined and las Handles very good.
Love the bag. Got a little present with it. A lovely little red dotted scarf. Thank you.
I have the small size and it’s perfect,just as described!
The truth is since I got it, I don't use another one and I think I'm going to keep it all summer. It arrived in less than 2 weeks in Valencia, Spain and well packed. It had no smell and for me that I suffer from neck and back is perfect because it weighs nothing. I like the size it has because it's medium and it fits you all. Also had a cloth ribbon to decorate. It has a zipper but the fault is that it does not come from part to part, it is hollow at the ends. It also has an inner bag. The handles don't look like leather, but otherwise, it's great.
Exactly as described and very fast shipping.
Thanks for the quick order! Super bag, also a scarf as a gift.
Cool bag! !! Took the gift. Think should very like! !! Thanks
all is excellent, thank you very much, the store is very gregarious, попросила other color, sent by real photos, смогла choose you need. shipping fast.
luxury bag! quality at an altitude of weaving, lining inside, sew on good, and general inner pocket. bag, and city for need that beach. very satisfied! умничка store, mo also has come in and quickly sent. recommend!
fantástico
super! stylish Handkerchief gift
Cool bag!!!! But my great!!!
Shipping zipper! Nice handbag.
Its beautiful!!!! Such which like the picture, many thanks to the store very fast shipping to Madrid. I loved the seller's gift many thanks.
Lovely bag. Satisfied with my order.
Awesome highly recommended
free picture, high quality big bag is good for the price! free extra long but ravie
Just like the photo, and thank you for a nice gift.
very satisfied product and delivery in time! small gift scarf, top!
Good, though the lining is smaller than the size of the bag and therefore it is not so roomy.
bag super!
Many thanks it is excellent I liked it very much I recommend this store definitely
Very good quality
Beautiful!! Like the picture, came a toast. Thank you
Very nice. Just like in the photo! And came with a handkerchief. Perfect. Arrived in dossemanas to Canary!!