SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is excellent and delivered super-fast!!! 14 days to Kiev!!!
Beautiful I already bought 4 are the most and they arrive super fast
The bag is beautiful and very good quality, color as on site
Very good!! Recommend.
It is beautiful as the description I received my order in Paris 1 week later. I love it, thank you very much
Very good for the price, arrive in 12 days to France. Satisfied with my purchase.
Very nice bag. Nice volume. The color is beautiful because not too vivid. The bag to one part in leather or vegetable leather. It is solid and thick. The material is of very good quality. For the price it's great. No logo but for me I did not want. It does like the original. I recommend the store. Fast shipping and very well packaged
I took the biggest model and I'm delighted!! Nice material and very thick, it looks good quality for the price, to do with time!
Fast shipping I am delighted he is just top Thank you nothing to say I recommend this store
Like in the picture, very nice. It smells a little bad, like plastic. I placed the order on February 3 and it has arrived on March 2 to Spain.
For such money, an excellent product.
Good quality would purchase again. Didn’t need to contact store
The bag is nice. It came at the right time. I like it. Thank you.
Order on February 12 Shipping on February 22 Reception FRANCE on March 05 Shipping plastic envelope + Individual transparent packaging Article in accordance with the announcement Small foldable tote bag Short handles Measures consistent with the announcement Fully lined 1 inner patch pocket for phone☎ 1 inner zipped patch pocket on the front 1 Central pocket Each zip ends with a pretty golden flower Bag the way.... But not a copy That's exactly what I wanted Impeccable finishes for the price I recommend +++ I will certainly buy it in another color and/or other size
Love it!!!!!!! Great quality and it arrived very fast
El bolso esta muy bien, de buena calidad
Very durable bag. I want to buy it again.
Looks good manufactory, given the price. I have "real", and apart from the logo, there is no big difference... Except the price. Received in 9 days.
I 've asked for the big size and it's great! I'm super happy, I see it a very practical bag for carrying computer or for travel as it seems very comfortable. It looks good quality. I'm delighted!
Took in 50cm .. I thought he was smaller, he's perfect! Not disappointed at all ^ ^
Ordered the 24/03 and received the 3/04 in France! Item conform to the description, top color!
Great bag! Very nice but special suitable for getting my groceries! Thank you store!
Excellent Product
perfecto pero me confundí de tamaño..... ideal lo pido otra vez
Perfectly matches the photos and the description, I am satisfied