SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute. Well made. Used to carry groceries.
Good quality
Cool tight shopper, lightning delivery to Voronezh for 12 days. There are small shortcomings in sewing, some of them are crooked and strings stick out, but this is not very noticeable, not critical)
Excellent handbag, print-just a bomb, took in many ways because of it) ~ Bright contrasting colors, the fabric is dense, tapestry. In style, Universal-suitable for almost every day. ~ I did not communicate with the store, there was no need. 08.03 ordered, 10.03 item was shipped, 21.03-delivered. Total: 11 days of delivery to Moscow. ~ As for the quality, places of waste are allowed on the beaches. But in the eye, this nuance is not particularly striking, on strength it also has not yet reflected: with a bag I go two weeks. ~ If behind the products, then the weight up to 3 kg the bag withstands confidently, up to 3.7-quietly, but it is better not to load anymore. In general, the purchase is great, I will take more because it is beautiful and convenient. Recommend
Wonderful Bag. It is necessary to trim extra threads and can be used.
Nice bag quite thick, looking solid.
The bag is cool, the fabric is dense, the base is slightly longer than the standard shopper, but the pens are short as for me but it does not spoil it
Shipping fast to South Korea! The bag same as the pictures, looks nice in person
The parcel arrived in about 2-2,5 weeks, and this is quite fast to Moscow. The shopper is beautiful, durable, as in the photo. Definitely worth your money!
love the bags!! I will order more. Thank you for the fast shipping to the UK
Same as description, good quality.
The bag is beautiful! The fabric is thick and looks like a tapestry. The pattern is very nice and precise
just amazing! quite big for a tote bag too! though straps could be just a tad longer, but still perfect!
Very chubby, very good quality, but it takes a long time to arrive to Spain
Same as pictures, the product with a good quality product! Even shipping was faster to South Korea, in a week!! Genuine happiness.
Beautiful and very good quality is the second I buy.
Everything is perfect
Really like the fabric. On the side, it is not sewn in a straight line so the shape is a bit off. Others probably won't notice.
Very nice and very good quality!
excellleeenttt!!! looks expensive
Parfait
Good bag
so coool
Perfect shopper, fits a bottle, cosmetic bag & jacket for the evening. The fabric is dense, the pattern is even and the color is good, the threads do not stick out. In general, I advise. And those who write that there is no lining, and in which shopper is there a lining?
Exactly the same