SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
His Wife bag very much, quality excellent, very happy. Delivery month. Thank you for the gift)
What a beauty! Accurate description, true to size, came nicely packaged.
luxury bag!
Cool bag, came within a couple of weeks, packaged fine, nothing never wrinkle. The only time in some places, where a "Straw" to the framework, выден the frame. And everything is fine. IN a gift handkerchief. Thank you!!!
The store is pretty cool. Delivery to Zo about 2 weeks.
Super quality, fast delivery. Bag super. Roomy. Karoche all super. I advise. thank you very much❤️
beautiful bag I really reccomend! although it's not so big but it's the perfect summer bag. store included a twirly.
The bag was wrapped in a package that retains shape. Slightly wrinkled in the middle below, the photo is applied, The store put a ribbon to the bag, which is nice. Happy with the purchase. Came early to Kazakhstan.
Stylish summer bag! Thank you store! (Put in gift green ribbon))) delivery fast
Very beautiful summer bag
Beautiful. Excellent quality
Delivery to moscow in 20 days. Packed perfectly. There are no odors of strangers. The quality is excellent-the bag in person is better than the photo! I recommend the store.
Bag pts good for its price! Came to st. petersburg for 2,5 weeks!!! The only thing-very thin leather, without a strap is scary to wear (strap and handkerchief included), and is so beautiful! I will buy here again!
The Bag fits the description. Nice-Looking. Suitable for photo shoots. The Only Thing that confused, very soft strap on the handle and shoulder strap. Endure heavy weight. Bag is made and hard metal frame, covered with braided. Frame slightly visible on corners, but not critical.
Excellent bag for its price
Great handbag! Very well packed, outside and inside. All as in the description. No smell. Quite roomy. As a gift, the store put a ribbon. Arrived in Yakutsk for 22 days, it's very fast.
Looks just like the picture and it is absolutely stunning! Perfect for summer and I can’t wait to use it. It took about two weeks to get me to USA which wasn’t so bad. Highly recommend!
Fast delivery to Russia, beautiful, as in the photo, handbag-basket.
Super bag, in crimea for 2 weeks, quality for 5 +
So unique and beautiful and fast delivery ❤
Cool summer handbag!
Exactly all as in the pictures! Fast shipping! Very well all packed!
Very good quality! Bag has ideal size. Fast shipping to Poland.
The purse came a couple of weeks before perm. in a soft package, there are no creases, as a gift (like everyone else) put a silk ribbon. The bag is very cute, thanks to the store
Bag fire, but a little not symmetrical. I can see it, so minus the star. And so everything is great!