SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For such a price there are no complaints =) as a gift the store put a handkerchief.
The order was about 3 weeks to Kazakhstan. Everything came in perfect condition. Unfortunately did not take off how the bag was packed very very good. The bag itself is in a chic state, great price. Thanks.
Excellent handbag, fully corresponds to the description and photo. Delivery is fast.
Exactly like the picture. its perfect omg. definitely worth buying
perfect
Quality is good, satisfied.
Nice bag, as picture, good packing, thank you for the gift ribbon plus, store very correct, I recommend!!!
Awesome bag! Very high quality, beautiful, stylish. Fully corresponds to the description and photo. Kaiale Shop excellent! Shipped on the day of payment, delivery even less than two weeks in Russia. Everything was tracked at every stage. Asked for a specific handkerchief, and the store responded to my request! And how chic the bag was packed-air bags inside and outside in a circle! I advised all my friends this store!
Well, she's cool! I thought of course that it would be more roomy. Because of the top cover it seems that the places inside are more. Varnish is not opened. The material is natural, as is. And yes a little clings. Packaging at the highest level! I got it fast! I recommend! Thank you for the ribbon to the store. The handle will not shut, and externally very cute. I got pink!
Delivery to mo instant. Quality is super.
The bag is just gorgeous. Ideal for summer. All as in the description
I'm delighted!!! Chic handbag! Super quality! Do not smell plus the store put the scarf to twist the handle!!
Very nice!! Thank you!
Beautiful bag.
Very beautiful bag. Quality is very good, better than expected. I recommend. Shipping also very quick
Gorgeous! Exactly as pictured and described.
This is delight!!! The bag is amazing! We look stylish and neat! 17.06 ordered 28.06 was already at the post office! Packed very securely! The store put a clip as a gift!
Fast shipping!
Cool bag! No dents, whole (very well packed, were in the hollow package, who supported housing) THE bag went gift, handkerchief polka)
The bag came out to Russia delivery 15 days. The quality is excellent, the packaging is good, everything is whole. All as in the photo and description of the store. I advise
Just wow
Just a great bag! Packed very well and took 1.5 weeks to arrive! Great thanks to the store!
Thank you very much to the store, sent in a short time. I asked for a gift to put (if possible) this raft-tape. The seller did everything. Handbag is small, neat. Keys, purse, phone and lipstick will be removed. Thank you!
Cute bag
Happy with my purchase thank you