SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Упаковано отлично ничего не помялось )продавец в подарок положил ленту))спасибо))
Good bag
Good bag! No defects. Inside inflatable pillows for transportation. Roomy for a small bag. As a gift, the store put a silk scarf of fashionable colors) thanks!!!
The bag is excellent. I took a big one. Packing and shipping is super. Thank you. As a gift put a handkerchief
замечательная сумка. качесто очень хорошее. Продавец умница, отправил быстро, а пришла посылка за две недели). Еще продавец положил подарочек( платочек) я очень довольна))) wonderful bag. quality is very good. The store is clever, sent quickly, and the parcel came in two weeks). Another seller put a gift (handkerchief) I'm very pleased)))
Немного помялась при транспортировке, в подарок положили леопардовую ленту, до Екатеринбурга быстро дошло, очень милая летняя сумочка, ещё было бы в Екатеринбурге лето.
Very fast shipping, good packages protection for the bag. And thank you store for the little scarf to decorate the bag. I truly recommend this seller. I’m so happy.
I’m very satisfied about it. It’s perfect ! For sure I’ll buy again later. Product is the same showed in pictures ! Good quality
Love! Very nice, summer, cool handbag. The size of big is quite roomy, while it does not look cumbersome. Which is excellent-smooth, for clothes does not cling. There's lightning. Thanks to the store for the quality and beautiful goods!
IDEAL
Bag very much! Thank you very much for fast delivery and high quality beautiful bag! Recommend!
Excellent stylish handbag, looks very cool! Gift silk handkerchief. Packaging is good, but still have little deformation, but it is not critical, since when put into it things, everything will be OK. About shipping: Order 2 Aug 16 Aug came in Ulyanovsk.
Girls! It's just lightning fast shipping!!! the fastest that could be! I ordered 11.06, 17.06 already took it at the post office! All super! quality fire! There is a small jamb on the bag, but for such delivery you can forgive)))
Доставка в Волгоград 2 недели.Качество?Ну такое...Даже сама ручка поскрипывает.Ну,бумага есть бумага.Однако,все же ставлю 5 звезд за быстроту и за то,что подходит ко всей одежде
оболденная bag! quality excellent!
all quite decent
Beautiful Bag, good Quality! Many Thanks
Livraison rapide ! Conforme à la description ... Je recommande. Très beau produit ! 100% satisfaite
Very beautiful bag! Gift store put handkerchief, which looks very good with the bag, and is the one which I asked. Thank You for compassion! AND shipping was very fast, in Kiev, about two weeks. Recommend :)
Everything is fine! i was afraid that the bag would be "shaggy", but no, nothing sticks out anywhere. inside the pocket is small
Я БЕЗУМНО довольна этой замечательной сумкой!!! Она прям такая летняя,что создает настроение всего образа ))) Достаточно мягкая, не цепляет деликатные летние ткани. Продавец ответил мне на все интересующие вопросы еще до заказа.
very nice
Came very quickly! Literally 10 days, tracked. As a gift put a blue ribbon. A little po, but it's not scary. Thank you! Grandmother i will order the same))
Cool bag! Can not wait to travel by sea! Thank you! Fast delivery! Afraid that did not get to travel
so beautiful