SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful very satisfied costumer, thank you
My sister says Thank You very much, 2 weeks delivery in Macedonia. packed very good, with air bag inside, no damage. Thanks
Very nice as photo come with cute scarf thanks store
Delivery a little more than a month. The bag is cool.
Неплохая сумка, на фотографии чуть ярче, чем вживую. упакована хорошо, внутри сумки пакеты с воздухом, что помогло пережить почту. Единственное, что ткань подкладки не очень понравилась, еще чуть-чуть и была бы марля.
thanx, really good bag and quality for such price
Норм сумка, не совсем удобно- рука входит, в притык, жесткая.
I like it!
very beautiful. recommended store
Bag class. Send fast. No smell. Packed in pupyrku. Inside bags inflated. Lining-minded. But milking a normal price. Thanks prodaytsu for gift. Handkerchief
wow wow wow :)
Very pretty bag, small size though, my big wallet cannot fit inside. But I don't mind, it is a very nice small bag, I ordered 2 bags from this store and I cannot be HAPPIER, Shipping was fast to Croatia, this is a very satisfied customer that will definitely order more goods from Kaiale shop!
очень милая . вместительная. рекомендую!
Everything is just like in the photos. Such a lovely bag!
Сумочка замечательная! Спасибо за подарочек!
Wonderful. Super fast delivery only 2 weeks. I was very satisfied. The bag was well packed so that it didnt bend m damaged. Excellent store. I will shop again. Thank u for the ribbon too. Highly recommend. 5*****
The bag corresponds to the description. Good quality, all the seams are even, the ragoshka is not scratched. Looks good. I advise!
It's very nice.
The handbag is just lovely. Delivery is fast to Russia. As in the picture.
Super! Fast shipping 2tyg! Beautifully rigid handbag :) Strap adjustable
Handbag is just super! For the summer the most it. Came in 20 days to Adler, Russia. There is not a big smell. Neat, small i really like. Packed very well, in a puffy bag, inside an inflatable bag, to keep the shape, nothing crumpled. One compartment, inside there is a small pocket. I did not communicate with the store.
Сумочка замечательная, даже не ожидала, что так понравится. Ремешок, конечно, хлиповат, но за такую цену это не критично. До Москвы доехала за 10 дней.
very nice fast ship, honest store
Отлично.Быстрая доставка. Подарок.
super bag! satisfied all. thank you