SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag cool!!!! I was so waiting for her, nice surprise inside pleased!!! Satin bandage for the head, nothing sticks out, the cover is good, inside the cover there are compartments for small things!
Same as the picture, very good quality. I strongly recommand it.
The bag from this store: Weave tight, smooth, Shipping 2 weeks, Packed in pupyrku and inside bag airbag plus a Gift handkerchief!
Cute, summerish! As described. Fast shipping to Slovenia.
Beautiful
Love the bag! Exactly the same as picture!
Very satisfied, consistent with the photos
Bag very cool, size is average. I will wear it to the city/work, than the beach. Well made, without bad smell
Great bag. Sent two weeks before st. petersburg. Packed well. Looks beautiful. I recommend!
Couldn’t ask for more
Great product, no smell, good quality, except sometimes the braids are badly finished but nothing shocking, very fast delivery to US, bag is great
Beautiful
great product! delivery on time!
As described. Looks like photo.
I loved it, exactly as in the picture
The bag is just a miracle! Very high quality, smooth, the lining is sewn neatly, reliable cord. Inside the pocket for the phone. I'm delighted! And the size is just right. Came for 3 weeks! Thank You
Everything is fine, thank you.
Очень хорошая сумка!) приятно пахнет соломой, внутри с подкладкой, не тяжёлая и удобная. Был в подарок платочек, но чуть чуть не аккуратный)
Fast shipping. The appearance fully corresponds to the image on the site. The quality is very decent. Simple and tasteful. To the store and all buyers good luck!
The bag came quickly, for 2 weeks to Russia. Packed well, the store is responsive, responds quickly. In general, the handbag is not bad, where the tails from the straw stick out, not quite exactly the adjacent weaving. But this is most likely a feature of the material from which it is made and emphasizes its naturalness. The size seemed to me optimal, right here is what you need. The seller put the ribbon as a gift.
The bag is just super!! The quality is excellent, without defects. Packed well and not damaged during transportation.
This is my second bag I order from Kaiale.com! again Im very pleased. Shipping 18 days to Ukraine
Quality a bit disappointing. The bag has pink hues and the shape is slightly off-balance. Not really what I was expecting but still good.
I liked the bag, it corresponds to the photo. Quality is good.
Basket chic and good quality. Lined and with a poached indoor.