SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have received very fast, love, is with your bag and a handkerchief, gift I will buy other color
Handbag is wonderful, looks very stylish! I'm happy, i will order more from this store :)
Great bag! I came to moscow for 2 weeks. Inside is sewn with a cloth, with a zipper. A decent strap under the skin. Everything is super, i'm very happy.
Everything is fine, super fast shipping, store recommend
Super cool bags, do not take the first time, very roomy, comfortable, delivery in the Don 10 days, by the way, now the bags hit season and the next year will also be relevant, so biremes without doubt. photo attached.
It is very beautiful, light and bigest than imagined. Came to Spain in 9 days. Thank You by the gift.
Matches my expectations. Very handsome and size satisfactory. I recommend. Delivery in 10 days.
The bag is simply chic
The bag is great, as shown in the D is scription. Arrived in date and the store sent a handkerchief gift.
Fast shipping, good bag
If there were more stars would give them to this tent fast shipping to my country has surprised me the bag get nicely packed and is same as the photo is identical nicely crafted in time of summer in my country will ask another color. The store Shipping a loop gift Many thanks!!
the item is better then i expected. thank u
Very pleased with this order. The bag has arrived well packed and in great condition. The shipment was very fast compared to usually. The size of the bag is very convenient, not too small nor too big. I recommend.
The goods of good quality, corresponds to the photo and description on the site, the parcel received quickly in Russia, thanks to the store!
cute bag, free delivery over as gift happiness thanks
LOVE!
It ARE AWESOME! Looks more expensive than the picture, silver-plated fittings and even leatherette strap looks like leather! all stuffed with air bags, do not wrinkle. Free standard shawl
The fast delivery. Made handbag with good finishings. Convenient to carry, not very hard. Not smelly. Measurement of about 30 cm in diameter. Comes with a handkerchief gift. RECOMMENDED.
Very nice, like in the picture. The strap can be remove and put, it closes with zipper or with the BUTTON and by within Leads one compartment to put the mobile.
i love it ! ty for the gift
Very good handbag, corresponds to the description
thank you so much store. суппер simple handbag. it's och. och тож packed well.
Handbag very pretty. Shipping in 14 days to Poland by registered mail. IN gratisie scarf, You can wearing live per polybag.
I RECEİVED
The bag came quickly, well packed. With decorative ribbon. Thanks to the store.