SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great product! i recommend! paris 20 days arrived! j'adore!!
Excellent bag! The quality is great, looks even better than in the pictures. Thanks to the store for the present. Quick shipment and fast delivery - 12 days to Samara, Russia. Certainly recommend to buy here.
As a gift ribbon, packing with air bags, sent quickly, the store answered very quickly. Great!
100% compliant description, impeccable packaging, shipping speed
Very nice)) came quickly, 2 weeks for Russia, store thanks (ribbon put with a gift)
Cool handbag
Very satisfied with the bag. Packed perfectly, the shape is preserved, made neatly. And the size is good, for the summer is an excellent accessory.
rare write reviews, but here thank soul from just want to store. is straw bag mail, which, умница, zero минимизировал: bag for saving tubes air packed full of shape, завёрнута пупырчатую in,-one hundred times обмотана shorter perfect! прелестна bag very, dawn of this in 2999, saving more than double. inside the bag, something like "нутра handbag, закреплён no, junk though but not mind. sent платочек-free, small point, and touches) thank you!!!
Bag of excellent quality. To be honest, did not even expect, fell in love with her!
Just perfect!! Thank you
super quality, very nice, very delivery spot.
Highly recommended; received in 10 days; nicely packed and protected. With handkerchief gift. The underwear QUALITY with finishings perfect. Very happy
Just like in the photo, in perfect condition and within the stipulated time frame arrived to Spain. Very happy, I recommend
For 2 weeks, the handbag reached ukraine, the handbag is very cute and high-quality. As a gift, the store put the tape. The order is satisfied, the bag is black, inside the black lining on the kulisk, nothing will fall out. Thank you so much for your time.
The Bag is very cool, mega fast delivery 10 days. store very well packaged goods, the package пупытку again in package, that is very nice bag transport not hesitated. Special thanks for scarf, it is a pity that it not polka dot.
Chic bag
It takes a lot of time to send and reach Turkey :( but Great bag
It came very quickly. The quality of life is good, the bag is very cute. I didn't regret it.
とてもかわいかったです！
She's very pretty and came very fast to México
Autumn cool, the parcel to moscow was 2 weeks thank you
Sent quickly came for 12 days, packed for five. Super bag for this money
Delivery fast enough. Bag super. It's more of a paper is made, not know how the material is called. But The fact of the matter is that it is not inferior to the straw. Even more wins, because they do not bristle fiber. IN general, for the beach aphids even under the Urban bow-chosen-perfect. Seller recommend
Beautiful straw bag, very reliable store, very well packaged. Fast shipping. I’m very happy.
Super handbag