SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love my new bag! It arrived in perfect condition and looks perfect just as described! Highly recommend it
bag good, but it much more представляла)))) одессе beach as they are sold)) double she is like me доя... длинее clutch) store sent it in 10 days, for дошла 1,5нед
Love it. well wrapped. recomend
10. Very good quality and nicely finished. H Come in packing nicely protected. It has taken 11 days. The store sent me a handkerchief of gift. Thanks
baku шла bag to half month, клёвая overall very, satisfied purchase, thank you. store dabbed gift scarf polka dot separate beyond that thank you
Very cool bag. Delivery to japan in a week from the moment of order
Very small, but nice and good quality. I'm happy.
Beautiful!
as the photo, packed very good store, such price the quality is good.
Very nice bag, looks exactly like on photos. Great packaging, fast delivery. I am completely satisfied all round. Highly recommend.
Order went 2 weeks. Bag was well packed and inside and outside the store put handkerchief, thank you. No complaints, no smell. Roomy bag, inside there are two small pockets.
bag is very beautiful, packed perfectly came quickly, store платочка as a nice gift for thank!
It’s soft and light but I don’t think it’s made of straw or rattan. It’s more like brown papers that are rolled up into strands and are weaved into a bag, hence the light weight. Don’t think you can carry heavy items in it. Nevertheless, it’s well made. But I don’t think it will last very long. Bag was bubble wrapped and took less than 3 weeks to arrive. Seller packed a cute pompon and a red scarf as gifts
The bag is very beautiful, the goods without deffects. I recommend.
beautiful bag, better than the picture.
Good!
Cuper!!! I advise everyone! And the store is excellent, meets all wishes) very satisfied!
Shipping super fast to Russia. Bag oooochen good quality! Order, you will not regret)
Thank you very much. Everything is super i'm delighted. The store is well done, it came quickly to Switzerland, the quality is good.!
The bag is excellent, thank you!))
Cool, stylish shoulder bag! Despite the fact that I ordered a little, it is quite roomy. More unwrapped a review and more photo itao tan_narty
Excellent bag, I really liked it! There is no smell. Put a bow for the bag. Pompons I will not wear. Reached in 2,5 weeks to Russia, tracked. In general, very satisfied with the order.
The bag really liked. The packaging is very good, it came quickly. Thanks to the store.
Long time looking at this bag eventually decided to order. Issued a paid service. 05 July paid. The order has arrived on mail 17 Jul. In general, happy, Fast shipping, well packed, is a gift.
Thank you so much! Bag is very cool, high quality, come quickly in Chelyabinsk, came as a gift shawl. Thank You!!!