SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great quality, good packaging
Good quality, well packed and before the delivery time ended !
very good!
Handbag quality, made very neatly, small size is very small, regretted that i did not take more. When transporting nothing was wrinkled, inside the pads to preserve the shape and the yellow ribbon as a gift!
Bag come in Brest in 2 weeks. Well packed. Is not deformed. At the sight of her delight is not eating, but generally happy bag.
My purse came, fast enough. Interesting in style. The smell of straw. Very light, neatly made. Some where there were straw threads, easily removed. Now i'm waiting for sunshine and warmth to take it with me to the city, well, or to the sea. The store, very sociable, sent me a gift, I decorated my purse with ribbon. Before I bought a handbag, I asked the seller for live photos. They sent them to me. I recommend both Kaiale and the product.
The bag looks stylish, there are small shortcomings in the form of sticking straw, but it's not critical. It pleases that the bag closes. The store put as a gift a scarf, but as for me it is narrow for this bag. In the photo, the handkerchief is different.
Bag very much. Seller put in present scarf. Recommend
The store clever, sent quickly, reached 10-12 days, very qualitatively done, packed reliably, so as not to crack the frame, first into the navel pack, then into the package with the name, sealed well, inside bags with air, quality cotton lining, tightened with a lace, as a gift tape, very good!
Cool Bag
Excellent bag, there were slightly protruding straws, but i cut them and everything is ok! The straw is dense, the size is roomy.
Quality corresponds to the price! Everything is wonderful!
классная сумка! продавцу спасибо за подарочек платок! на лето прям супер сумка!
Like in the picture. Practicality needs to be checked.
Excellent quality! Packed so tightly that she does not have a chance to crumble. Was sent on the day of payment, respectively came very quickly to United Arab Emirates.
I bought it for the second time, now for a gift, a very good handbag, durable, 2 kg inside safely withstands. Arrived whole to Kazakhstan
Soft straw, neatly executed. Packed reliably, everything went whole and very quickly, before the planned deadline. Brought home. In the kit put the ribbon on the handle.
Beautiful bag, but it was an expensive bag.
Mega super fast delivery. Less than two weeks. Shopping Bag good, weaving a wheat color.
on photo it looks better rather than in reality but still ok
Es linda, la recomiendo
Good bag, thanks
Very well executed.
All like, thank you
Pretty bag