SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
made of paper, quality is good in the rest
very beautiful! Just exactly like the pictures
very Good
Identique the photo, three mignon
All Is good!)
First Order from this store. Happy with the order. Goods come fast track the whole route. Quality bags for not much money. Seller with the order sent a gift.
free description, fast shipping
super☺
satisfied very, no odor, 2 week! many thanks!
Package arrived quickly! Received a cute scarf as a gift, I don’t regret my purchase :)
14 days delivery! забрала send mail! quality excellent! packed in bubbles, pillow shape надутые inside! beauty подарочек))))
bag simple elegant, about 10 days shipping московскую area, scarf gift put store) давольна very, thank you)
magnifique!!! j'adore!!!
Сумочка очень понравилась! Полностью соответствуйе описанию. Для роста 170, вес 55кг, если носить через плечо длинная ручка немного коротковата.. Посылка дошла быстро, трек отслеживался.
El bolso ha llegado en menos de 2 semanas. Es muy bonito, lo recomiendo 100%
What a cute bag say!!
excellent
Bag-Delight! Order a small, and advise big (I like big bags!). Neat, beautiful, quality packaged, do not wrinkle. Super! There was a little less than a month, sent at once! Recommend
Very good bag thanks
Very cute store, great bag and comes with bag scarve
Magnifique!!!
Es como en la foto, precioso y cómodo, no pesa.
Really nice, just like in the picture! Very quick delivery! Thanks for the gift. Recommended!
прийшла тижні 3 bag, надійно запакована. pom злегка 'ялась дорозі in, нічого критичного. recommend продавця і bag. дякую подарунок вигляді from the scarf))
Super cool bag) like the picture, light) style Provence-that is necessary for my trip to Italy!