SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bag very cool! packed well, bags inside have been надутые, not to shape lost, bubble packed with outside package and has tape put some gift))) all whole. 2 week to mo. довольная i, to store thank you
bag cool :) arrived within 10 days. thanks Kaiale
thanks i like it very much ❤❤
I'm very content and Shipping was fast. Recieved handkerchief as free gift.
handbag small but roomy, fits iphone and wallet. Thanks to store. excellent. Love the scarf gift!!
Ordered 15 jun, came in Almaty 2 Aug. Bag like the description, straw, inside lining fabric. But does not close tightly, afraid of small things.
bag is the bomb! 5 star quality!! beautiful color!! Will buy again one for mom and one for a friend!!!
Everything suits me
The bag is cool, sewn well, the diameter of 20 cm fits the passport, wallet, phone and still there is a place. And what most liked was that the delivery to peter was only 8 days!!! And packed the store handbag very well, no damage!
Bag is very cool and high quality! Good value for money. Was well packed in a million different packages)) All well stitched, and it is quite large and spacious) thought to be smaller, but even better. Highly recommend!
Bag is wonderful. Packed was good, shape without wrinkles. Beautiful for summer
Nice Handabag, arrived in 10 days to Istanbul
Great bag... perfect for summer. It arrived really well packed and in perfect condition. Thank you, Kaiale!
I'm very happy with the handbag! And just before vacation, with pleasure I will wear
The bag is excellent, its money is worth it. Came 10 days after the order to chelyabinsk region. Packed divinely, so that it was possible to kick it from china to russia and still a whole would come =) and if seriously, even the ribbon was awarded a bag. It can be seen that everything is neat-the store tried. Has a long strap, will have to punch additional holes (height-163 cm), perfect for taller girls. I liked it!
bag cool оооочень!!!! design elegant, done carefully преобретения from such enthusiastic i!
Handbag ordered D 20 cm. Fast delivery to SF. Generally good bag. Has a little smell, but hope to be aired.. I'm happy!
Thanks
Handbag is pretty! Came to me in two weeks to Poland! <3
all good отслеживалась package, and the exactly for wanted thank you
Fast shipping! Bag is great! Look like in!!!
Perfect! Loooooooove this bag! No smell, everything just perfect! Fast shipping, item as described, definetly recommend this store!
love this bag. just perfect :) arrived very fast, less than 3 weeks.
Beautiful bag fast delivery in the packaging very good 15 days arrived appears in the picture
with hand was in the proportion of bags size is clear to. is good. have a smell but, think выветрится. neat and beautiful.