SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent handbag. ukraine kiev 13 days delivery!
Came very quickly, for 2 weeks to Makhachkala. Bag just like in the description. Packed was very good. Thank you very much.
I love it a lot even thought the material looks a bit cheap to me. The store is very awesome. They’re friendly and helpful. The bag is packed very carefulness.
Class
The bag is excellent, the package came quickly for 2 weeks. Same as in the photo, the lining is beige!!! I recommend to order
its adore!!! beautiful and quality, all like in the description
анапу in fast, заказала june 20, july 6 received. beautiful bag as the photo, put in gift ribbon. satisfied i store!
Great! I'm absolutely amazed. Good packing, fast shipping. All recommendations for store
Very cool bag!! As the photo, come quickly
very fast free Shipping, super quality & nice looking bag
fast shipping!! 10 days handbag little curve but not something ultra critical... highly recommended! thanks! :)
coming perfectly packed and very pimp on striped handkerchief gift. free shipping BAG Is dream and beautiful. store recommend
Good summer handbag
Very lovely bag and fast delivery to UK. Highly recommended
Very cool bag. all is well packed. without bag defects, but have in some glue traces, not critical. Bag have strap adjustable, magnetic closure. Is beautiful,good value for money!!! :)
Very beautiful, good quality and came very quick. Satisfied!
handbag excellent, description completely! came safe and sound. bags inside inflatable shape to save in transit. thanks for separate tape. very nice!
All super, bag cool!!! delivery fast
fast delivery, good quality from Kaiale store. thank you! recommend!
communication was very enjoyable! They send the goods faster it took about two weeks. securely packed with top plastic protection, beautiful bag! many thanks!!!!
Just awesome xx received it so fast :) thanks a lot :$
bag very cool! packed well, bags inside have been надутые, not to shape lost, bubble packed with outside package and has tape put some gift))) all whole. 2 week to mo. довольная i, to store thank you
bag cool :) arrived within 10 days. thanks Kaiale
thanks i like it very much ❤❤
I'm very content and Shipping was fast. Recieved handkerchief as free gift.