SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
♥♥♥Love my new glasses! Fast shipping to South Korea♥♥♥
This is my third time ordering. Some of the lens colors are slightly different. But they are great just the same. Thank you. Cant wait to order more :)
Excelente
Everything is fine, ordered gold, my wife liked them, everything is intact without defects!
Good price, good products. Recomended.
The goods received after 3 weeks to Ukraine, the glasses just classy, thanks a lot!
Just like the photos! Definitely impressed on the quality for cheap sunglasses bought online, because I always assume they won’t look exactly like the photo but not with this one! Shipping was fast to North Carolina, definitely I will buy again anytime soon!
The parcel came well packed, the glasses are very beautiful and sit well do not fall off.
Cool glasses as stated
As in the photo. delivery to St. Petersburg took a month
Great and beautiful classes. These are very string and sturdy.
Great, delicate, packed in paper box :)
The glasses were perfect. They look exactly like the photo. Shipping was about a week and a half to Illinois. I would definitely order them again
Super thanks.
The glasses is not high quality, but the price is very good. The store sent the product. It is a little big for the my face.
Good Points, durable, high quality. Look expensive.
Very good
Glasses is a blast, I love it!!!!
Glasses super fast delivery efficiency, very happy. The Recommended.
Ordered moskvu during the mega-sales. Number, sociable. About two weeks. Glasses Krutetskaya, just like the pictures. Very happy!: 3
Quality seems to be pretty strong, very carefully packed and the shipment took exactly 4 weeks
Came in compact box (easy to fit in mailbox) , came nicely wrapped, very protected, nice size and good style. Thanks !
Great glasses
заказывала two points, pink and blue! igh! me большеватые little seem although not i face small)) stylish and what look but highly visible hope wide) also super quality plastic, never wore sunglasses cheap all is well and i usually mk distort)))) but these glasses super! показываю) smiley must be here) more expensive than) a order!!! and those and those living color super!
Glasses are perfect, I advise))