SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
its gorgeous and store gifted a free bag ribbon that goes so well with the bag! thank you so much seller
Insanely happy with the purchase! The bag is just wonderful! Delivery is very fast. The store is sociable and responsible. I'll return to buy more bags!
Too Beautiful! Came very well packed and shipping to Brazil was very quickly. Seller recommended!!!
За 2 недели сумочка дошла, продавец умничка. Как на фото сумочка. Отлично была упакована, в пупырки. Внутри сумки воздушные подушки. В подарок продавец положил платочек
Thank you. Love my bag
Beautiful
My 3rd kind of rattan bag and by far my favorite!!!! Highly recommended! Both store & product!!!
Lovely fine boxed
Chic, delivery within 15 days to Russia, looks super, everyone is happy
Super! Excellent packed, tape included, quality accessories. Fast delivery to moscow
Beautiful
top
Beautiful bag. My second order from Kaiale.com! The shipping was quite fast to UK
I'm in love! My bag is beautiful, asked the store to put the handkerchief in white-peach-pink these shades, and they did it <3 so happy!!!
This is a very cool bag, in reality the bag is 100 times cooler, sooooo cute. The quality is super, did not expect. Packed well. Very quickly sent and delivery fast.
I really love this purse. There's something so unique about it. I like that its woven straw material. It was packaged so well - the best I've ordered so far. Perfect for summer, it's cute size would go with so many outfits. Same colour as the photo. I will order again from this store - Came fast to Canada. I'm truly happy with this handbag. Thank you.
thanks, i recommend. very serious store, very fast shipping
As described, very fast shipping, great communucation with store! Recommend! And I also recieved a gift.
This Is a bag just gorgeous. It arrived super fine boxed, very cleanly. I recommend! The quality is the same and store. A wholesale top❤
Super
The quality is excellent, the accessories are not bad. Came on time.
I like it so much! Thanks a lot dear store
Very satisfied with the handbag, the description is accurate, the quality is good, there is no smell. The same handbags in sarina and zara were worth about 3000 before the sale. I recommend to buy! Delivery 2 weeks to krasnoyarsk
La ame
Shipping to SF 14 days! Ask The ship as soon as possible, the next morning the store unsubscribed! Good quality, beautiful ribbon attached bag exactly as pictured) Buy happy! Packed very well, inside inflatable bags and outside very solidly packed! Seller nice and friendly! Thank You