SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like it
I love it. It's like in description. Very cool bag!
Nice & quick delivery
Exactly like the photo. Very solid and good quality. Excited to use this. Suuuuper fast shipping too.
VERY FAST SHIPPING, BAG GORGEOUS!!!
Beautiful!!! The delivery was super fast, within 30 days! Excellent store!
I love this bag!!!!
Beautiful! Very fast shipping to USA! Thank you!
Great
This is my 2nd order for this clutch. I love it, trendy, unique, extravagant and loveable. I recommend it! Shipping was fast to Romania, even if there was Christmas and New Year. Thank you dear store!
Perfect and very fast shipping
Super fast 8 days to Murcia sooo nice and very good furniture material, will ask the store, thanks
Standards
Nice handbag. Inside, one small compartment for phone, money, keys, mirrors. The bag can be worn on a chain or in the hand as a clutch.
LOVE IT metal handbag.UNIQUE.exactly as stores picture.fast shipping to Canada. GREAT QUALITY. it's a little bit heavy because made from metal. fingerprints seen right away..but its not a problem with me.easy to clean with microfiber tissue my LG7 fits iside and have a lot extra space for lipstick and keys i m very satisfied with my purse!!!
Love it
As the photo. And well packed
Received a call yesterday from my post office ; Just opened the package, very well sealed as you can see, it's a gift so i can not open it but i will leave further photo after I recommand the store, very fast shipping and give five stars
smaller bag than the photo.yhat's my impression
He arrived quickly and well protected. Exactly as in photos
Nice and fast shipping to italy, only customs opened the package making the bag bit scratched...The bag is full metal not abs like i thought. Happy with purchase however.
It is beautiful, equal to or more than as seen in the photos. Shipping was very fast. AND the store is very friendly. Many thanks!!
so impressed worth more than the price
Ordered on 11th January, received on 01st February. Very well packed, premium quality, comfortable and stylish. Thanks to the store ❤
I'm delighted! I waited for a parcel with a dying heart. i was afraid of everything. But this store is just a miracle! His goods are of excellent quality! I did not find any drawback. the handbag was very securely packed, which protected it from damage during transportation. it is perfect! Delivery to s-pb fast-2 weeks. Thank you! Recommend product and seller!