SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отличный товар и быстрая доставка. плюс подарок от прадавца ( спасибо).
Доставка 2 недели до Нижнего Новгорода. Сумка симпатичная, довольно вместительная. Но, не смотря на тщательную упаковку, сумка деформировалась в пути. Задняя половина сместилась, что не позволяет ей плотно закрываться ((. При носке, дефект не заметен. Более подробный отзыв на этот и многие другие товары в моем профиле на ITao ник Yana_Gladkova
very nice. good store. recommended
the bag is really cute! i adore it!!! very well packed and it took 1 month to arrive. the store also sent me a ribbon as gift - thank you!
Сумка пришла такая же как и на фото, есть специфический запах, думаю выветрится, с сумкой ещё шёл платок. Доставкой довольна! Заказ до Ростова на Дону шёл ровно 2 недели
2 недели до Москвы. Трек отслеживался. Сумка огонь. В подарок повязка
Amazingly fast shipment! Ordered 29/06 and received 16/07. Bag is beautiful, I love it!
One of my fav bags! It came to Poland fast and in great condition. Works perfect with summer/holiday outfits. I can recommend. Thanks!
The bag is excellent, the inner lining of a different color, otherwise everything is as in the photo. Delivery to st. petersburg for 8 days!!! I advise the store.
Livraison rapide ! Conforme à la description ... Je recommande. Très beau produit ! 100% satisfaite
Envoi rapide et soigné avec meme un sachet pour parfumer l'intérieur du sac
cool bag, stylish and roomy enough. received gift shawl is very nice)
Сумочка хорошая, такрдая. Внутри арома-пакетик жасминовый. Спасибо за подарочек!))
Sac très mignon et de bonne qualité. Je ne regrette pas du tout mon achat. Merci pour le foulard offert +++ je recommande
Сумочка офигенная)))сделана качественно,внутри маленький кармашек ,ручки отстёгиваются ,в подарок ленточку положили)))пришла в Мск за 7 дней)))
Просто супер!качество тоже супер!Очень довольна!в подарок продавец положил платочек,довольно симпатичный!и пришло за 2,5 недели (доставку выбирала бесплатную)
отлично за эти деньги.доставка до Челябинска быстрая ( платно). супер стильная сумка на лето. продавец положил бесплатно платочек в горох и Саше с запахом в карман. сумка не маленькая, вполне вместительная.
симпатичная сумка. отделано вполне качественно. но будьте осторожны одевая шелк или атлас. все таки из соломы. может оставлять зацепки. но надеюсь такого не будет. пришел кстати быстро заказ.
Отличная сумка! Заказ шёл примерно месяц, так как в течение недели продавец только подтверждал заказ, затем были майские праздники. Отличная сумка для своей цены! Продавец очень хорошо упаковал посылку, в подарок приложил повязочку и соше с запахом жасмина. Неприятного заводского запаха у меня лично нет. Внутри сумки все шовчики аккуратные. На ножках заметен клей, но для меня это не очень страшно. В общем, меня все устраивает, бюджетнее варианта я не встречала. Спасибо продавцу!
This is one of the best bags, packaging is very good! quality is good! completely satisfied :)
cool bag!! came quickly. cool present black white dot scarf! highly recommend! all beautiful
bag very cool! fast shipping natural material. thanks for separate ribbon headband.
Liked the bag, made very high quality
Сумка огонь!! Точно, как в описании! Заказала 24.05, получила 11.06! В подарок к сумке получила милый платок в горошек:)) Продавцу огромное спасибо!
Ha sido rapidísimo!!! En 8 días lo tenía en España! Calidad buenísima. Muy bien empaquetado, ha llegado perfecto. Y venía con un pañuelo muy bonito de regalo. Muy feliz con mi compra.