SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bag, as I expected!! It's all very quickly, packed well!!! Thanks to the store! Ordered another model bags!
Product according to the photo! Perfect! Could choose the print scarf.
Very beautiful bag, comply with the description. Fast delivery. I recommend this store. Thank You for the gift!
Perfect! As picture
Shipping to SF for 2.5 weeks. Carefully packed in 3 Pack)) fully complies with the description
puiki rankinė, lengva ir labai patogi. gavau per 2savaitės.
Thank You Very Much.
Great bag. Thank you.
Super bag. The quality is excellent. Delivery is fast to Russia. I recommend the store. I order the second bag from Kaiale. Everything is super.
Smart bag
Reliable packaging, nothing wrinkled. The bag itself is cool. The store put a gift-handkerchief.
неплохая bag, was well packed
The bag is beautiful, the store is extremely attentive and the best of all the delivery is very fast! Best Buy already made in there, loved!
just fine smooth dial and finest woven bag making machine. large size of the right choice. i would recommend
like bag, in-kind better looking than the photos. well packed.-подарочек scarf, and bad but synthetic,'ll wear. came bag very fast, the two weeks. повторюсь and, packed perfectly. thank you, recommend!
The store is well done! Thank you
Very nice bag! I like it a lot. It' like the description.
Bag class! Seller class!
Cool bag!! Buy a second gift.
Accurate product description, excellent quality and quick delivery are highly recommended
Bag-super! made qualitatively, as a gift the store added a cute tape in turquoise shades!!! packed well, not deformed at all, because inside the bag itself were bags with air vacuum :) Thank you!!! I recommend to buy unequivocally! Immediately after receiving in Ukraine,I took a walk with my new bag :) for the summer is ideal for any pictures!
Recommend! Suitable for all summer outfits! Good quality, delivery fast.
It is just amazing like the picture
Is BAG A last long, fashion quality Is very good. newest free shipping super protected To not miss. 10 BAG
bag cool