SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived to Ukraine in two weeks, happy as an elephant))
The bag reached 11 days before moscow the store sent a few hours after the order. Track tracked. Asked the seller for a bag with a zipper, he sent it. The packaging was excellent, everything came without damage. The bag fully corresponds to the description. Quality is good. I recommend!
Thank you very much! Bag super. Packed perfectly, inside the inflatable cylinders, so as not to crumple. as a gift put the handkerchief on the neck. The store is sociable. There were problems with delivery at customs. Calm down, said everything is going. Do not worry. i got quickly. I recommend
Bag amazing, quality, size! AND packaging-thanks to a private store. Thank You for a handkerchief gift. Quality and the colors are gorgeous!
Very beautiful
Good quality, came quickly and the big order is not that big but okay
The pictures speak for themselves. It's beautiful! Supplier very accomplished.
Elegant handbag! Very spacious, though seemingly small. The lining is. The quality is excellent! Very happy!
Very happy with this bag! Perfect for summer. I got the small size but it can fit a lot.
Bag super!! came to moscow quickly :) plus still put a gift-tape. i advise everyone
To say that i am delighted to say nothing!!! First, the bag came to me (Russia) on the 7th day after the purchase!!! 7!!!!! The package is chic, a package of puffy, inside another tight package, and inside the bag inflatable pieces to maintain the shape, their somewhat in shape and size, to perfectly fit! Everything is very neatly assembled. The quality bag itself is chic!!! Nothing sticks out, smooth, neat, shovchiki all smooth, there is no smell at all, lining of quality fabric, very neat everything, quality soft zipper with a beautiful not deshmansky tongue. In the lining inside there is a small pocket. Very comfortable size! Not huge, at the same time roomy! Moderately soft, but the shape holds. The material is not quite a straw, but a type of twisted plant something, but i do not think that from the rain something will be, because the weaving is quite dense and the "threads" themselves too. In a set of pom-poms and a gift sewn satin ribbon-scarf. I recommend the store and the product from the heart!!
Very beautiful woven bag! Carefully made, high quality lining, pompons and scarf as a gift! Delivery month. Thank you, I am very happy shopping! Very beautiful wicker bag! Made carefully, high-quality lining, pompons and a gift in handkerchief! Delivery month. Thank you store, I am very happy with the purchase!
Lightning came. Just unreal fast. 6 days to krasnodar is a good bag.
Kayfovo bag! Recommend! Handkerchief just guessed-Dress color))
Beautiful, light handbag. Came quickly, the store put a gift. Quality is good, all as in the photo ..
Great bag! Lying within vacuum bags, so that the delivery of the bag to keep its shape, as a gift to lay satin handkerchief! Thank You, I am very happy!
Came early! Earlier than the due date to Jordan and I am very happy with my purchases from here. It came as promised from the store (as soon as it possibly could). Pleased and 100% recommended
Ordered the 10 July and arrived in Italy the 31 July.. Very cute. Thank you for l'omaggio
The bag is perfect, the small size is actually Grande size will fit many stuff. The Shipping very fast, the finishing bag nicely. Recommend this store. Delivery has been immediate week and a half. Also the article is nicely packed and protected
Bag just delight! Very tough quality, all carefully. Office 1, bag not fastened. Inside Lining. Pomposhki can be removed. Seller put handkerchief for bag as a gift. Purchase I'm happy. I am writing reviews in Instagram, subscribe @ nezhnov4ik
Perfect!! Love it
The bag came for a week in moscow! Very cool! I advise the store.
Beautiful bag! Fast delivery, the store handsome-put a handkerchief! Very happy!!!
luxury handbag!!!! all like in the description, shipping fast. подарочек платочек put the store) cute) good packing, no помялось) thank you) *
Is lovely very very good packed and arrive when indicaba. selling addition contentísima gives a lovely. i'm so happy, recommend.