SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you so much store. суппер simple handbag. it's och. och тож packed well.
Handbag very pretty. Shipping in 14 days to Poland by registered mail. IN gratisie scarf, You can wearing live per polybag.
I RECEİVED
The bag came quickly, well packed. With decorative ribbon. Thanks to the store.
Super happy with it ... good quality plus extra bonus (small scarf )
The wife is happy with the bag, roomy, beautiful. Came quickly to Russia, well packed, not wrinkled, complete with a yellow ribbon)
ordered 07.06.2018 happened today. goods consistent with the description. handbag super recommended
PARFAIT !!
All as in the picture
absolutely super perfect thanks very fast for small gift
Delivery in 8-9days! Excellent bag, well pasked! And thanks for the small scarf as a gift for purchase.
Delivery fast, bag match photos, very beautiful, spacious, was a gift handkerchief, recommend
I really liked the bag. Arrived quickly to Estonia, in two weeks. Packed perfectly, inside is packed with packages with air, so as not to be wrinkled. I was very afraid that the leatherette strap would look cheap, but it is not good, soft under the skin. Fittings are also ok. A good bag for the summer, i recommend.
beautiful bag. beautifully packaged, fast ship. nice workmanship
Très joli! J adore.
bag beautiful!!! it is like. order!!!!!
Super article! Rien a dire!
Everything is fine... it came quickly... Until i see clear sides
I like it so much !!
Bag is great!!! Just this way imagined. Highly recommend! Delivery fast, 2 weeks in Ulyanovsk
I did not expect that it would be so big. Delivery is fast. Strap made of leatherette, looks so-so. Straw strap would be better. Tape included. The lining fabric is thin, the loop under the button is made of hard material. Constantly sticks out and hard to fasten.
item was as described and even came with a free silk scarf.
bag very like brand no smell. дошла подмосковья up to two weeks.
super chulo
приличного really very bag, well sewn zipper, thread and other торчащих no. beautiful and stylish. color fit gift is shawl. thank you very much store.